CUSTOMER, CULTURE AND WORKFORCE STAGE
Take a look at the FREE-to-attend Customer, Culture and Workforce programme!
Responding to the needs of customers and the workforce as utilities evolve their operations is critical. Visitors learned how to best serve customers' changing needs, embrace smart solutions and drive workforce morale by attending this unmissable programme.
All this content was CPD accredited 
.
Exploring how utilities can support vulnerable customers to prevent debt, improve customer retention and reputation and fulfil their social and regulatory responsibilities. Taking a proactive approach to communicating reasons behind bill increases and supporting customers to win public trust.
This session will explore how utilities are increasing customer trust to encourage the uptake of low carbon technology and drive the net zero agenda. Join us to understand how you can help the able-to-pay market take the next steps and ensure no one is left behind in the transition.
Exploring strategies for efficiently and effectively rolling out low carbon heat while winning over customers. Join this session to gain insight into key issues impacting low carbon heat, including a community approach to decarbonising heat and the roll out of new solutions.
Encouraging domestic and commercial customers to be mindful of their water and energy consumption and actively engage to accelerate net zero. Putting consumers at the heart of the energy transition and water resource resilience planning to better prioritise their needs and tailor communication.
Sponsored by:
Harnessing AI and digital solutions to revolutionise the way gas, water and power service their customers. Join this session to discover new technology that improves customer service and experience for a diverse range of customers, while maximising operational efficiencies.
Chair welcome and introductionDemystifying how to bridge the looming skills gap in the utilities industry, securing the new skill sets needed to deliver sustainable water infrastructure and the net zero transition. Join this session to explore how to get the most from your workforce; improve morale; and make the utilities sector an attractive industry for leading talent.
Sponsored by:
Delving into the tools available to better operate in the field and manage the workforce and supply chain partners more efficiently. Discover how to communicate and improve H&S and support customer facing field operatives through embracing digital tools. In this session, uncover the latest approaches and innovations enhancing efficiency, safety and sustainability.
Sponsored by:
Sharing best practice in minimising the likelihood of outages and pipe bursts and how to communicate to customers. Gain practical insights to minimise customer dissatisfaction when responding to unforeseen disruption and planned asset management.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
Uncovering new approaches to charging and billing customers to encourage behaviour change. Trialling and embracing tariff innovations to best support customers, improve affordability and offer consumers more choice.
"There were many interesting things to discover at the event. The talks gave a fascinating insight into issues facing the industry, how they are dealt with and what the future looks like. For someone looking to expand their horizons, it's definitely worth a visit. Utility Week Live is also a very good place to network and meet new people from an array of different companies"
- UWL visitor
All this FREE content is CPD accredited
