A passionate people leader and customer champion, Anna is responsible for Consumer Customer Service at Sky, driving a transformation across all channels and interactions to continually modernise & improve customer experience. Leading the transformation teams, contact centres, digital, in-home engineers, tech and improvement teams, she is responsible for all in-life experiences across Sky Mobile, Broadband, Talk, TV and Streaming products, c. 8,000 Sky people across multiple sites. Passionate about inspiring people to deliver new ideas that give customers more of what they want.