Tariff innovation for the future
21 May 2025
Customer, Culture and Workforce Stage
Uncovering new approaches to charging and billing customers to encourage behaviour change. Trialling and embracing tariff innovations to best support customers, improve affordability and offer consumers more choice.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
Panel
Lucy Hurst, Project Manager - Affinity Water
Charlotte Flowerdew, Innovation Manger - EON
Jayesh Mistry, Head of Energy Services - SERO
Chairperson
