Keeping a step ahead of service disruption
21 May 2025
Customer, Culture and Workforce Stage
Sharing best practice in customer communication around outages and pipe bursts. Gain practical insights to minimise customer dissatisfaction when responding to unforeseen disruption and planned asset management.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
Panel
Alex Williams, Head of Customer Contact Centre - UKPN
Chairperson
