Transforming energy retail: are we heading in the right direction?
20 May 2025
Utility Week Keynote Stage
Energy retailers are in the process of transforming from traditional suppliers to dynamic service providers, driven by green energy, decentralised generation, and smart technology. As the UK deploys its net zero plan, have we sufficiently considered the role of energy retailers and how their operations will change? Join this session to answer:
- How have operations changed and what forecasted change are expected?
- What low carbon and smart technologies are radicalising the retailer market?
- How can the energy sector ensure customers stay at the heart of evolving business operations?
Chair introduction
Beth Martin, Director of Consumer Protection and Competition & Retail Markets - Ofgem
Panel
Bill Bullen, Chief Executive - Utilita
Chris Norbury, Chief Executive - EON
Chairperson
