Supporting customers as bills rise
20 May 2025
Customer, Culture and Workforce Stage
Exploring how utilities can support vulnerable customers to prevent debt, improve customer retention and reputation and fulfil their social and regulatory responsibilities. Taking a proactive approach to communicating reasons behind bill increases and supporting customers to win public trust.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
Holistic approach to supporting customers with their energy bills
Louise Walsh, chief customer contact officer - Utilita
Vulnerable customer strategy and working with local authorities to auto enrol to social tariffs
Nicola Chitty, Affordability & Vulnerability Lead - Southern Water
Making energy better for the wallet and the planet
Nicola Wilson, Head of Customer Propositions - OVO
Talk title coming soon
Chairperson
