Delivering best in class customer service with AI and digital solutions
20 May 2025
Customer, Culture and Workforce Stage
Harnessing AI and digital solutions to revolutionise the way gas, water and power service their customers. Join this session to discover new technology that improves customer service and experience for a diverse range of customers, while maximising operational efficiencies.
Chair welcome and introduction
Adam John, Deputy News Editor - Utility Week
AI assisted customer service to delight and improve customer experience
Ashley Marshman, Head of Customer Service - Southern Water
Laying the foundations for AI to play its part in delivering great customer service
Sally Ainsworth, Head of Customer Services - United Utilities
Talk title coming soon
Ben Ferris, Data Scientist - Octopus Energy
Talk title coming soon
Chairperson
